Service Policies
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TC Traditional Clothing Return Policy

Protecting your shopping rights with convenient return services

Return Policy Overview

We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the traditional clothing you purchased, we offer the following return services:

7-day no-reason return: Within 7 days from the date of receiving the goods, if the goods are in good condition, you can apply for a no-reason return.
Important Reminder: Returned goods must maintain original packaging integrity, including all accessories, manuals, etc.

Return Conditions

Return Type Time Limit Product Requirements Cost Responsibility
7-day No-reason Return Within 7 days after receipt Product intact, packaging complete Buyer bears shipping cost
Quality Issue Return Within 15 days after receipt Quality defects exist Seller bears shipping cost
Wrong Item Sent Within 7 days after receipt Does not match order Seller bears shipping cost
Product Damaged Within 3 days after receipt Damaged during shipping Seller bears shipping cost

Product Return Scope

Returnable Products

  • Traditional clothing items
  • Handicrafts
  • Cultural items
  • Decorative items
  • Souvenirs
  • Well-packaged products

Non-returnable Products

  • Custom-made traditional clothing
  • Worn clothing items
  • Intimate apparel
  • Damaged products
  • Washed clothing
  • Clearance sale items
Special Note: The above non-returnable products are based on hygiene, safety and other factors, please understand.

Return Process

1
Apply for Return
Log into your account, click "Apply for Return" on the order details page, fill in the return reason
2
Approval Passed
Customer service reviews the return request, and will provide return address and contact information after approval
3
Ship Back Products
Package products according to requirements, ship back to designated address via courier
4
Inspection & Refund
Inspect products after receipt, refund within 3-5 business days after confirmation

Refund Instructions

  • Refund Method: Original payment method, refunded to your original payment account
  • Refund Time: 3-5 business days after product inspection approval
  • Refund Amount: Product amount (shipping cost determined by return reason)
  • Refund Status: Can view refund progress on order details page
Friendly Reminder: Bank processing times may vary. If funds are not received beyond expected time, please contact customer service.

Return Related Inquiries

Customer Service Hotline: 400-STRONG-1 (400-787-6641)
Email: returns@strongshop.com
Service Hours: 9:00-22:00